Shipping and Returns
All of the products on our website are hand-crafted and made to order. Because of this, we ask that you allow 4-5 business days before your purchased product is shipped. Monogrammed orders can take an additional business day or 2 to ship as our foil stamp machine cannot be in the workshop with our Amish craftsmen. Once your purchased item is shipped, we will immediately inform you and provide a tracking number via email.
Domestic shipping policy: Free shipping applies to orders within the United States, which includes Alaska and Hawaii, are generally sent via USPS First Class Mail. Free shipping is offered on all orders over $50. Priority shipping upgrade will be offered when applicable for a fee.
International shipping policy: Currently there are many international shipping restrictions on exotic animal products. Some of our products CAN be shipped internationally but many will not be shipped outside of the USA. We ship all international orders via a 3rd party shipping service. If you are outside the United States please click the "International Checkout" button at checkout.
All goods are covered by a minimum 3 year warranty against defective workmanship. However, this DOES NOT cover general wear and tear from use. Due to the nature of most skins derived from wildlife, there will always be natural imperfections in the skins. We use only genuine skins and DO NOT use any embossed leathers to simulate a genuine product.
If there is a defect in workmanship, you are required to notify us as soon as possible. We will create an RMA for you to send back the item. If a defect is confirmed, we will repair or replace the item free of charge.
We do not accept returns or exchanges on custom items unless there is a defect in our craftsmanship. Monogrammed orders are considered custom items.
We understand that sometimes you change your mind about a product once you get it into your hands. Therefore, in general, we are happy to do a one time exchange for unused products for a different product of equal or lesser value, except for custom items. But because we don't keep items in inventory we cannot guarantee cash refunds only exchanges. Cash refunds will be considered on a case by case basis and require a 15% restocking fee. We are a workshop not a factory and in most cases, your product was made for you when you placed your order. We do our best to make sure everyone is is satisfied with their purchase.
Belt Sizing Issues
We know that sizing a belt online can be difficult. In addition to the regular return policy, belts are offer one free size exchange per belt if you find that your first size wasn't right.
If you are exchanging a belt, you must let us know within 24 hours of receiving your belt. You are responsible for the shipping costs of returning the belt. Once your returned belt is received, we will inspect it for wear and tear. If it is in NEW condition we will craft your new size for you right away. If it is deemed to not be in NEW or Un-Worn condition, the belt will be returned to you and the exchange will be canceled.
Customer Supplied Leather
This only applies to products made from leather that the customer sent to us. Customer supplied leathers are not accepted for return under any circumstances. However, we will repair any defects in workmanship if you alert us to the defect within 24 hours of receiving your items. These defects do not cover defects in the supplied leather hides only defects in workmanship.
We honestly try to work with our customers on ANY issues that may arise. We are a small workshop and the bottom line is we will do whatever we can, but like everyone else we don't want our business and our craftsmen to get taken advantage of.